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Português Switch to LiveAgent & migrate your data from Zopim today.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Zopim vs LiveAgent comparison
| Features | Liveagent Try the best customer support alternative for free! No credit card required. | Zopim |
|---|---|---|
| Ticketing Contains a management tool that processes and catalogs customer service requests. | LiveAgent offers ticketing in Ticket plan for $15/agent/month. | Zopim offers ticketing in plan for $72/agent/month. |
| Live Chat A real-time chat widget that you can place on any website. | LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month. | Zopim offers Live Chat in plan for $72/agent/month. |
| Call Center A call center that can be used to make and receive calls using automatic call distribution. | LiveAgent offers Call Center in All-inclusive plan for $49/agent/month. | Zopim offers Call Center in plan for $72/agent/month. |
| Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content. | LiveAgent offers Self-Service in Ticket plan for $15/agent/month. | Zopim offers Self-Service in plan for $121/agent/month. |
| Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers a Facebook integration in plan for $72/agent/month. |
| Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software. | LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers a Twitter integration in plan for $72/agent/month. |
| Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers an Instagram integration in plan for $72/agent/month. |
| Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software. | LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers a Viber integration in plan for $72/agent/month. |
| Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles. | LiveAgent offers knowledge base in Ticket plan for $15/agent/month. | Zopim offers knowledge base in plan for $121/agent/month. |
| Customer Forum An online discussion board for your customers that's located directly within your knowledge base. | LiveAgent offers customer forum in Ticket plan for $15/agent/month. | Zopim offers customer forum in plan for $152/agent/month. |
| Automation and Rules Workflows that you can automate to eliminate repetitive tasks. | LiveAgent offers automation and rules in Ticket plan for $15/agent/month. | Zopim offers automation and rules in plan for $72/agent/month. |
| API A set of functions that allow different applications to work together. | LiveAgent offers API functions in Ticket plan for $15/agent/month. | Zopim offers API functions in plan for $72/agent/month. |
| Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator. | LiveAgent offers IVR features in All-inclusive plan for $49/agent/month. | Zopim offers IVR features in plan for $152/agent/month. |
| Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls. | LiveAgent offers video calls. | Zopim doesn't offer video calls. |
| Unlimited History Tickets don't expire or delete-- you can view them at any time. | LiveAgent offers unlimited history in Ticket plan for $15/agent/month. | Zopim offers unlimited history in plan for $72/agent/month. |
| Unlimited Websites You can use the software on an unlimited number of websites. | LiveAgent offers unlimited websites in Ticket plan for $15/agent/month. | Zopim offers unlimited websites in plan for $72/agent/month. |
| Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites. | LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month. | Zopim offers unlimited chat buttons in plan for $72/agent/month. |
| Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets. | LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month. | Zopim offers unlimited tickets/mails in plan for $72/agent/month. |
| Unlimited Call Recording Record every call that’s made or received and playback the recording at any time. | LiveAgent offers unlimited call recording in All-inclusive plan for $49/agent/month. | Zopim offers unlimited call recording in plan for $72/agent/month. |
| Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit. | LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month. | Zopim offers unlimited 24/7 support as Ad-on. |
Migra i tuoi dati gratuitamente!
Esatto, passare da Zopim a LiveAgent non ti costa nulla. Contatta il nostro team di supporto per discutere della migrazione dei dati. Dopodiché, ce ne occuperemo per te in modo che tu possa sederti e rilassarti.
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LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Small business
- Storico dei ticket illimitato
- 3 indirizzi email
- 3 moduli di contatto
- 1 chiave API
Medium business
- Tutto ciò che è presente in Small, più
- 10 indirizzi email
- 3 pulsanti di live chat
- Gestione dei reparti
Large business
- Tutto ciò che è presente in Medium, più
- 40 indirizzi email
- 10 pulsanti di live chat
Gratis
- 7 giorni di cronologia dei ticket
- 1 indirizzo e-mail
- 1 pulsante di chat
- 1 modulo di contatto
Vuoi migrare da un software diverso?
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
Come creare dei Reparti in LiveAgent
Creare reparti in LiveAgent aiuta a migliorare l'organizzazione e la gestione delle interazioni con i clienti, aumentando l'efficienza complessiva. Il video tutorial fornisce una guida completa alla creazione e all’impostazione dei reparti.
Webinar LiveAgent 2: Email, Automazione, SLA
Gestire le richieste dei clienti in modo efficiente con LiveAgent, una soluzione completa per l'assistenza clienti. I webinar offrono l'opportunità di approfondire le caratteristiche e funzioni del software.
Webinar LiveAgent 1: Introduzione & Panoramica Generale
LiveAgent è una soluzione di assistenza clienti all-in-one progettata per massimizzare l'efficienza e la soddisfazione dei clienti. I webinar offrono approfondimenti e consigli pratici per migliorare l'assistenza.
LiveAgent offre una demo per aiutare i clienti a raggiungere i loro obiettivi di lavoro, compresa una migliore soddisfazione del cliente o maggiori vendite. Durante la demo, gli utenti possono fare un tour per capire come funziona il software e ottenere risposte a qualsiasi domanda sui prezzi, i servizi, le integrazioni e le funzionalità offerte. Andrej Saxon, il Sales Manager, sottolinea l'importanza di aiutare i clienti a risolvere i loro problemi o raggiungere i loro obiettivi. Inoltre, sono disponibili risorse correlate come la mappa del sito, il portale di supporto e la migrazione dei dati.
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