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Zopim vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required. | Zopim |
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests. | LiveAgent offers ticketing in Ticket plan for $15/agent/month. | Zopim offers ticketing in plan for $72/agent/month. |
| Live Chat
A real-time chat widget that you can place on any website. | LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month. | Zopim offers Live Chat in plan for $72/agent/month. |
| Call Center
A call center that can be used to make and receive calls using automatic call distribution. | LiveAgent offers Call Center in All-inclusive plan for $49/agent/month. | Zopim offers Call Center in plan for $72/agent/month. |
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content. | LiveAgent offers Self-Service in Ticket plan for $15/agent/month. | Zopim offers Self-Service in plan for $121/agent/month. |
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers a Facebook integration in plan for $72/agent/month. |
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software. | LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers a Twitter integration in plan for $72/agent/month. |
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers an Instagram integration in plan for $72/agent/month. |
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software. | LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Zopim offers a Viber integration in plan for $72/agent/month. |
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles. | LiveAgent offers knowledge base in Ticket plan for $15/agent/month. | Zopim offers knowledge base in plan for $121/agent/month. |
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base. | LiveAgent offers customer forum in Ticket plan for $15/agent/month. | Zopim offers customer forum in plan for $152/agent/month. |
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks. | LiveAgent offers automation and rules in Ticket plan for $15/agent/month. | Zopim offers automation and rules in plan for $72/agent/month. |
| API
A set of functions that allow different applications to work together. | LiveAgent offers API functions in Ticket plan for $15/agent/month. | Zopim offers API functions in plan for $72/agent/month. |
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator. | LiveAgent offers IVR features in All-inclusive plan for $49/agent/month. | Zopim offers IVR features in plan for $152/agent/month. |
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls. | LiveAgent offers video calls. | Zopim doesn't offer video calls. |
| Unlimited History
Tickets don't expire or delete-- you can view them at any time. | LiveAgent offers unlimited history in Ticket plan for $15/agent/month. | Zopim offers unlimited history in plan for $72/agent/month. |
| Unlimited Websites
You can use the software on an unlimited number of websites. | LiveAgent offers unlimited websites in Ticket plan for $15/agent/month. | Zopim offers unlimited websites in plan for $72/agent/month. |
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites. | LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month. | Zopim offers unlimited chat buttons in plan for $72/agent/month. |
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets. | LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month. | Zopim offers unlimited tickets/mails in plan for $72/agent/month. |
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time. | LiveAgent offers unlimited call recording in All-inclusive plan for $49/agent/month. | Zopim offers unlimited call recording in plan for $72/agent/month. |
| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit. | LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month. | Zopim offers unlimited 24/7 support as Ad-on. |
Migra i tuoi dati gratuitamente!
Esatto, passare da Zopim a LiveAgent non ti costa nulla. Contatta il nostro team di supporto per discutere della migrazione dei dati. Dopodiché, ce ne occuperemo per te in modo che tu possa sederti e rilassarti.
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Migrate your data from Zopim today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Small business
- Storico dei ticket illimitato
- 3 indirizzi email
- 3 moduli di contatto
- 1 chiave API
Medium business
- Tutto ciò che è presente in Small, più
- 10 indirizzi email
- 3 pulsanti di live chat
- Gestione dei reparti
Large business
- Tutto ciò che è presente in Medium, più
- 40 indirizzi email
- 10 pulsanti di live chat
Gratis
- 7 giorni di cronologia dei ticket
- 1 indirizzo e-mail
- 1 pulsante di chat
- 1 modulo di contatto
Sarai in buone mani!
Sai cosa hanno in comune Huawei, BMW, Yamaha e O2? Hai indovinato... LiveAgent!
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Software di assistenza per la vendita al dettaglio
Gli articoli e le recensioni riguardano il miglioramento dell'esperienza del cliente, l'utilizzo di software di chat e di strategie di marketing. Viene sottolineata l'importanza dell'interazione digitale, della rapidità e della competenza nell'assistenza al cliente. L'articolo introduce anche le caratteristiche del software LiveAgent e offre una demo gratuita per i potenziali clienti.
Ti stai trasferendo da Extend su LiveAgent?
LiveAgent è un software di assistenza al cliente che consente di gestire e monitorare più canali contemporaneamente, offrendo un'alternativa conveniente a Zendesk. Inoltre, LiveAgent ha ottime recensioni come alternativa a Tawk, offrendo funzionalità avanzate e un ottimo supporto clienti. Il software LiveAgent Call Center offre una varietà di funzionalità personalizzabili, ma non consente di cambiare la suoneria della chiamata. Infine, dopo l'installazione di un account LiveAgent, è possibile utilizzare vari canali di comunicazione come chat, chiamate, videochiamate, moduli di contatto e social media.
Cerchi un'alternativa a Zopim?
LiveAgent è un supporto clienti conveniente e ricco di funzioni, preferito rispetto a Zendesk da diversi utenti per la sua facilità d'uso e il supporto disponibile.
Hai bisogno di migliorare il tuo servizio clienti?
Il servizio clienti è fondamentale per far sentire i clienti apprezzati in ogni fase del percorso di acquisto. Per misurare la soddisfazione dei clienti, è importante utilizzare metriche come CSAT, NPS, CES e FRT.
Stai passando da Bitrix24 a LiveAgent?
Prova gratuitamente il software di help desk LiveAgent per gestire i reparti aziendali e fornire un'assistenza di livello mondiale ai tuoi clienti. Nessuna carta di credito richiesta.
La ringraziamo per la sua recente sottoscrizione di un LiveAgent.
Subito dopo l'installazione dell'account, le verrà inviato un messaggio al suo indirizzo e-mail contenente i dati di accesso.
Prova tutti i canali di comunicazione mentre il tuo account LiveAgent viene preparato.
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