Un’e-mail di follow-up dopo una chiamata è una parte importante del servizio clienti, delle vendite e del reclutamento. Può aiutare a consolidare il rapporto tra te e l’interlocutore. Può anche aiutare a risolvere eventuali questioni in sospeso emerse durante la telefonata.
Con questi modelli, ti mostreremo come strutturare un’e-mail di follow-up dopo una telefonata. Ti forniremo anche alcuni suggerimenti per assicurarti che la tua email di follow-up lasci un’impressione positiva.
Nella corrispondenza professionale, dopo una telefonata è sempre importante inviare una rapida e-mail. Questo serve a confermare ciò che è stato discusso e a rispondere a eventuali domande di approfondimento o a potenziali passi successivi. Inoltre, nell’odierna era della consapevolezza digitale, a volte un’e-mail è semplicemente più facile da rispondere rispetto a una telefonata.
L’invio di un’e-mail di follow-up aiuta anche a stabilire il legame che si è creato con la persona. Gli consente di ricontattarti se hanno bisogno di ulteriori informazioni, gli ricorda la tua conversazione e ti tiene in primo piano nella loro mente.
Il titolo di un’e-mail di follow-up professionale varia a seconda del contesto della chiamata. Tuttavia, i seguenti suggerimenti generali possono aiutarti a trovare un titolo efficace:
In ogni caso, il titolo deve essere diretto al punto, per far capire di cosa tratta l’e-mail.
Le righe dell’oggetto sono importanti perché aiutano a stabilire il tono dell’e-mail. Inoltre, danno al destinatario un’anteprima del contenuto del messaggio.
Poiché il follow-up avverrà dopo una determinata telefonata, devi fare sempre un riferimento specifico alla stessa. Anche se la telefonata è durata solo un minuto, menziona il tema della conversazione. In questo modo, il destinatario saprà che l’e-mail è una risposta alla conversazione precedente.
L’incipit deve essere cortese e breve, ringraziando la persona per il suo tempo. Puoi anche dire che ti ha fatto piacere parlare con lui ed esprimere il desiderio di tornare a parlargli presto.
Il body dell’e-mail deve approfondire i punti sollevati durante la telefonata. Se ci sono delle questioni in sospeso, questo è il momento giusto per affrontarle. Puoi anche offrirti di fornire ulteriori informazioni o di compiere ulteriori passaggi per far progredire il rapporto professionale. Se hai altri file da allegare, fallo qui.
L’e-mail deve essere concisa e diretta al punto. Cerca di non superare i tre paragrafi e assicurati che ogni paragrafo sia incentrato su un singolo punto.
L’e-mail dovrebbe sempre concludersi con una cortese richiesta di risposta. Puoi anche ricordare al lettore la tua prossima disponibilità, nel caso in cui vogliano mettersi nuovamente in contatto con te. Offrigli alcune opzioni di contatto, in modo che possano scegliere quella più conveniente per loro.
Hi [Name],
Thank you so much for taking the time to speak with me yesterday about [topic]. I enjoyed the conversation and learned a lot.
I wanted to follow up with you about [items discussed], as well as to see if there’s anything else I can do to help move the process forward.
Please let me know if you need any additional information, and thank you again for your time.
Best,
[Your name]
Hello [Name],
Thanks for taking the time to speak with me on the phone yesterday. I wanted to follow up with some of the things we discussed.
I’ve attached a document with more information about [topic].
Please let me know if you have any questions.
I’m looking forward to hearing from you soon.
Best,
[Your name]
P.S. I’ve also included my availability for the next few weeks in case you want to get in touch.
I’d like to thank you for our call last [day]. I found it very productive and learned a lot.
I wanted to follow up with some of the things we discussed and ask if you have any additional questions.
I have also included my availability for the next few weeks in case you want to get in touch. Please let me know if there is anything else I can do meanwhile.
Thank you, and I look forward to hearing from you soon.
Best regards,
[Your name]
Once again, thanks for taking the time to speak with me last week. It was great to chat and I feel that we made some good progress.
I wanted to follow up with a few points that we raised during the call. Please let me know if you have any questions or need any additional information.
I’m looking forward to hearing from you soon.
Best,
[Your name]
I hope you had a good weekend.
I wanted to follow up on our call from last week. I feel that we could collaborate and I wanted to make sure that I have all of your contact information so that we can stay in touch.
Please let me know if you have any questions or would like to discuss anything further.
I look forward to hearing from you soon.
Best,
[Your name]
Just wanted to make sure that I followed up with you after our call on [date].
Hope you’re doing well.
Please let me know if there’s anything else you would like to discuss or if you need any additional information from me.
Thanks,
[Your name]
Great catching up with you today. Here’s a quick summary of what we talked about for your records:
[Summary of discussion]
[Action items, if any]
Thanks again for taking the time to speak with me. I’ll follow up with you next week to see how we’re doing on those points.
Best,
[Your name]
Thank you for taking the time to speak with me today. I appreciate the information you shared and look forward to putting it into action.
If there is anything else I can do for you, please don’t hesitate to let me know.
Best,
[Your name]
Great talking with you today about [Topic]. I just wanted to follow up and make sure that you received the information I sent over. If there’s anything else you need, please don’t hesitate to let me know. Thanks again for your time today.
[Your name]
Thanks for taking the time to speak with me on the phone yesterday, I appreciate it. As we discussed, I think there’s a lot of potential for us to work together and I’m confident I can provide value to help you achieve your goals.
To recap what we talked about, I think it makes sense for me to take on X, Y, and Z. If you’re cool with that, then I’ll get started right away. If not, no worries at all – just let me know what you had in mind.
Either way, thanks again for speaking with me. I look forward to hearing from you soon,
[Your name]
Thanks so much for taking the time to speak with me yesterday, I appreciate it. Just wanted to shoot over a quick email follow-up with some of the notes from our conversation.
First off, I think it would be really helpful to [action]. It would also be great if we could touch base on [topic]. Lastly, I’m curious about your thoughts on [issue].
Thanks again for taking the time to chat yesterday. Let me know if there’s anything else I can do.
Best,
[Your name]
Great talking to you today. I just wanted to make sure I had all of your contact information correct. Here it is again:
[phone number]
[email address]
Do you have any questions for me before we wrap up?
Thanks again, and I’ll touch base with you soon.
Best,
[your name]
I hope you’re doing well. I wanted to reach out and see if you were interested in catching up for lunch. I haven’t heard back from you for a while and wanted to know whether or not we might still be able to talk about our collaboration.
If you’re not interested, no problem at all. Just let me know.
Hope to hear from you soon,
[Your name]
P.S. My contact information is still the same: [phone number] and [email address]. Feel free to reach out if you need anything.
Great talking to you today. Thank you for taking the time to chat. Here are the details of our conversation for your reference.
[Summary of what was discussed]
I look forward to hearing from you soon.
Best,
[Your Name]
I just wanted to follow up with you about the conversation we had on the phone. Here are some of my thoughts:
[Summary of what was discussed]
[Action items, if any]
Thanks for taking the time to speak with me today. I’ll be in touch soon,
[Your name]
La stesura di un’e-mail di follow-up dopo una telefonata non deve essere difficile se si seguono delle buone pratiche. Ecco alcuni suggerimenti per aiutarti:
È sempre una buona idea inviare un’email di follow-up dopo una telefonata, indipendentemente dall’andamento della conversazione. Inviando un’e-mail di follow-up efficace, puoi assicurarti che tutti i dettagli siano chiari e che tutti siano sulla stessa pagina.
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Send your potential clients or partners an email thanking them for their time and letting them know that you look forward to hearing from them soon. You could also send them a link to an article or blog post that you think might be of interest to them. If you have their contact information, you could also reach out to them on social media. Whatever method you choose, be sure the message has a personal touch and indicates that you care about what the recipient has to say.
Recap the main points of the conversation and highlight anything that was agreed upon. If any information or documents were shared, include a link or attachment in the email for easy reference regardless of whether or not you have sent them before. Make everything easy for the other person to find. Don't forget that a simple 'thank you' can go a long way.
It's always a good idea to follow up, but you don't want to overdo it. If you haven't heard back from the other person after a reasonable amount of time, you can try following up again. Just make sure that your emails aren't becoming a nuisance to them and that you're not crossing any boundaries.
If the other person doesn't respond to your follow-up email, it's best to reach out to them in another way. Try calling them or sending them a message on social media. If they still don't get back to you, it might be time to move on.
There's no surefire way to get someone to notice your follow-up email, but there are a few things you can do to help increase the chances. First, write a subject line that is catchy and relevant to the email recipient to pique their curiosity. Second, keep the email short; nobody wants to read a novel in their inbox. Get straight to the point, clearly state why you're emailing, and include any relevant information or attachments. Finally, express genuine interest in hearing back from the person - let them know that you value their time and opinions.
Yes - make sure that you're always prepared for a follow-up call and have a list of questions or topics that you want to cover. This will help make the conversation more efficient and minimize the chances of you forgetting anything important. In addition, try to stay organized and keep track of any relevant information or documents that were shared during the call. This will make it easy to follow up afterward.
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