Features | LiveAgent Try the best customer support alternative for free! No credit card required. | Rocket.chat |
---|---|---|
Ticketing Contains a management tool that processes and catalogs customer service requests. | LiveAgent offers ticketing in Ticket plan for $15/agent/month. | Rocket.chat offers ticketing in plan for $3/agent/month. |
Live Chat A real-time chat widget that you can place on any website. | LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month. | Rocket.chat offers Live Chat in plan for $3/agent/month. |
Call Center A call center that can be used to make and receive calls using automatic call distribution. | LiveAgent offers Call Center. | Rocket.chat doesn't offer Call Center. |
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content. | LiveAgent offers Self-Service portal. | Rocket.chat doesn't offer Self-Service portal. |
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers a Facebook integration. | Rocket.chat doesn't offer a Facebook integration. |
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software. | LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees. | Rocket.chat offers a Twitter integration for additional fee $25/month. |
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers an Instagram integration. | Rocket.chat doesn't offer an Instagram integration. |
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software. | LiveAgent offers a Viber integration. | Rocket.chat doesn't offer a Viber integration. |
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles. | LiveAgent offers knowledge base. | Rocket.chat doesn't offer knowledge base. |
Customer Forum An online discussion board for your customers that's located directly within your knowledge base. | LiveAgent offers customer forum. | Rocket.chat doesn't offer customer forum. |
Automation and Rules Workflows that you can automate to eliminate repetitive tasks. | LiveAgent offers automation and rules in Ticket plan for $15/agent/month. | Rocket.chat offers automation and rules in plan for $3/agent/month. |
API A set of functions that allow different applications to work together. | LiveAgent offers API functions in Ticket plan for $15/agent/month. | Rocket.chat offers API functions in plan for $3/month. |
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator. | LiveAgent offers IVR features. | Rocket.chat doesn't offer IVR features. |
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls. | LiveAgent offers video calls. | Rocket.chat doesn't offer video calls. |
Unlimited History Tickets don't expire or delete-- you can view them at any time. | LiveAgent offers unlimited history in Ticket plan for $15/agent/month. | Rocket.chat offers unlimited history in plan for $3/month. |
Unlimited Websites You can use the software on an unlimited number of websites. | LiveAgent offers unlimited websites. | Rocket.chat doesn't offer unlimited websites. |
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites. | LiveAgent offers unlimited chat buttons. | Rocket.chat doesn't offer unlimited chat buttons. |
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets. | LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month. | Rocket.chat offers unlimited tickets/mails in plan for $3/agent/month. |
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time. | LiveAgent offers unlimited call recording. | Rocket.chat doesn't offer unlimited call recording. |
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit. | LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month. | Rocket.chat offers unlimited 24/7 support in plan for $3/month. |
Create esperienze memorabili per i clienti per aumentare le entrate.
Delizia i tuoi clienti con risposte fulminee.
Fai più vendite mantenendo i tuoi clienti fedeli al tuo marchio.
LiveAgent unisceeccellente chat dal vivo, ticketing e automazione che ci permettono di fornire un supporto eccezionale ai nostri clienti.
Peter Komornik, CEO
Webinar LiveAgent 2: Email, Automazione, SLA
Gestire le richieste dei clienti in modo efficiente con LiveAgent, una soluzione completa per l'assistenza clienti. I webinar offrono l'opportunità di approfondire le caratteristiche e funzioni del software.
Come Chattare in movimento con l’app LiveAgent per iOS
Gestisci facilmente il supporto clienti in movimento con l'app LiveAgent per iOS. Rispondi alle richieste dei clienti, gestisci più chat contemporaneamente e personalizza il supporto clienti direttamente dal tuo iPhone o iPad.
LiveAgent | Panoramica del Software Quick Help Desk
Il software di helpdesk semplifica e automatizza l'assistenza clienti, migliorando la gestione dei ticket e l'integrazione con diversi canali di comunicazione. LiveAgent è un'ottima soluzione con alto tasso di soddisfazione dei clienti.
LiveAgent Webinar 4: Base di Conoscenza Multipla
La funzionalità Base di Conoscenza Multipla di LiveAgent aiuta le aziende a gestire diverse basi di conoscenza da un'unica dashboard, migliorando l'assistenza clienti. Il webinar fornisce informazioni complete su questa funzionalità, comprese le sue capacità, i vantaggi e le best practice.
Come creare dei pulsanti di chat in LiveAgent
I pulsanti di chat di LiveAgent offrono un'assistenza in tempo reale ai clienti, permettendo personalizzazione e configurazione per adeguarsi al loro sito web.
Join our community of happy clients and provide excellent customer support with LiveAgent.
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