Come Comunicare al Cliente l’Aumento dei Prezzi?
Scopri le migliori pratiche per comunicare in modo efficace e professionale l'aumento del prezzo di prodotti o servizi ai tuoi clienti, mantenendo la fedeltà e la fiducia del cliente. Esplora 7 modelli di email di aumento di prezzo da utilizzare come guida nella comunicazione con i tuoi clienti.
Gli aumenti di prezzo sono una parte inevitabile della crescita di ogni azienda, sia nel settore B2C che in quello B2B. Superare un aumento di prezzo senza perdere i clienti attuali è una sfida soprattutto per la maggior parte delle aziende B2B. Il modo in cui informi i tuoi utenti di un aumento del prezzo del tuo prodotto o servizio può avere un impatto sul fatto che scelgano di rimanere fedeli al tuo marchio o iniziare a cercare alternative a basso costo. Di seguito sono riportate alcune delle migliori pratiche insieme a 7 modelli di email di aumento di prezzo che puoi utilizzare quando comunichi la notizia ai tuoi clienti.
Come informare i clienti sugli aumenti di prezzo
Informa i clienti in anticipo: Comunicare l’aumento dei prezzi non appena si prende la decisione e prima che i nuovi prezzi entrino in vigore. Assicurati che i tuoi clienti abbiano un po’ di tempo per adattarsi alla nuova offerta, rivalutare il loro budget o cercare delle alternative sul mercato.
Comunica le ragioni dell’aumento di prezzo: Che si tratti di costi operativi più elevati o della necessità di migliorare il tuo prodotto/servizio, chiarisci ai clienti che non stai inseguendo i profitti, ma stai semplicemente rispondendo all’evoluzione del mercato.
Spiega il valore che i tuoi clienti otterranno: Se applicabile, è possibile trasformare un messaggio di aumento del prezzo in un’e-mail di aggiornamento del prodotto. Concentrati sul valore che i tuoi clienti riceveranno dopo l’aumento di prezzo, come ad esempio l’aggiunta di nuove funzionalità essenziali del prodotto che hanno richiesto, il miglioramento delle prestazioni del servizio, la garanzia di un’assistenza clienti migliore, ecc.
Lascia che approfittino dei prezzi attuali: Trasforma le notizie negative in un aumento delle entrate prima dell’effettivo aumento dei prezzi, offrendo vantaggi ai tuoi clienti esistenti, ad esempio dando loro l’opportunità di passare a un piano annuale al vecchio prezzo fino a un certo momento.
Evita di sembrare scortese: Come azienda, hai tutto il diritto di aumentare i prezzi di tanto in tanto, quando hai una buona ragione per farlo. Se ti scusi troppo nell’annunciare l’aumento dei prezzi, stai sminuendo il valore del tuo prodotto.
7 Modelli di email con aumento dei prezzi per B2B
Modello n. 1: annuncio rapido
Dear [Name],
First of all, thank you for being a loyal and consistent [Company name] customer over the years. Your satisfaction means a lot to us, and we hope we’ve been successful in providing you excellent customer service/products.
I’m writing to let you know that due to [reasons for the price increase], we are going to be raising our prices on [product/ service]. The price is changing from [amount] a month, to [amount], a month starting [date].
Our new prices will allow us to better serve you and our future customers! If you have any further questions or concerns, please don’t hesitate to reach out. Our team is more than happy to help in any way.
Thanks again for your business, we appreciate it.
[YOUR SIGNATURE]
Modello n. 2: incentrato sui vantaggi
Dear [Name],
Thank you for choosing [Product name] and for your trust in [Company name]. I am writing to let you know that there are some pricing changes coming into effect soon.
We had to review our pricing strategy due to [reason]. We want to make sure that [Product name] is always as useful and efficient as possible for our customers – that’s why introducing [new feature 1] and [new feature 2] is our first priority at the moment.
To make this happen, we are increasing the subscription fees by 10%. It also means that [Product name] will have even more perks for [customer’s goal of using the product], such as:
Benefit 1
Benefit 2
Benefit 3
If you need some time to decide whether you want to commit to the new pricing plan, you have the chance to do so. For the next [period of time], you can use [Product name] for its standard rate. We will launch the new plans on [date].
Feel free to reach out at any time if you have any questions or concerns.
Thanks,
[YOUR SIGNATURE]
Modello n. 3: clienti fedeli
Hi [Name],
We’re excited to see that you’ve [achieved specific results] with [Product/ Service name]. Your success is also our success and we’re glad you’re reaching your goals with our product/ service.
To ensure great results for customers like you, we’ll be increasing our rates slightly due to [reason] and changing our subscription prices to reflect the services our customers need the most starting from [date]. You can see the updated plans and new pricing here: link
As one of our most amazing customers, we also wanted to extend our current rates to you through [date].
If you have any questions about the price increase or anything at all, please don’t hesitate to reach out anytime via [email address] or live chat. Our customer care team will be more than happy to help.
Thank you for your business, we appreciate it!
[YOUR SIGNATURE]
Modello n. 4: pre-annuncio
Hi [Name],
Thank you so much for being our customer. Hopefully your holiday season is off to a great start.
Ours sure is … [Company] is turning [number] years old this year and we’re scaling our team to accelerate [Product] innovation. So I wanted to share what we’ve got planned for the first half of 2021!
We’ll be introducing 5 new integrations by [date], including integrations with [Tool 1], [Tool 2] and [Tool 3]. They will be available to all users on all paid plans.
One of the most-requested and long-awaited features is set for release next month! Yes, we’re finally launching [feature name] – a better way to [achieve specific goals]. Yes, we’re just as excited as you are!
To make sure we continue offering the best service we can, we will be increasing our pricing by a minimum of 10%. This small increase will let us hire new talent and bring even more features/tools to help you supercharge your [sales/ marketing/ customer service] faster.
That said, we’ll be emailing you Friday with new pricing details and a special offer for your current plan.
As always, we’re happy to hear how you are enjoying our tool and how you would make it even better. Feel free to reach out at any time with your feedback or questions.
Have a fantastic 2021,
[YOUR SIGNATURE]
Modello n. 5: offerta speciale
Hey [Name]!
Despite the world’s current situation, 2020 was a great year for us and I’m happy to let you know that we’re growing our team size, as well as focusing on developing a host of new features that have been long-awaited by our customers.
In 2021 our prices are increasing by a minimum of 10% as of [date]. You can see the new plans and pricing here. And, as you’re already a customer of ours, I wanted to make sure that our price increase is as fair as possible.
So, here’s the deal you might want to take advantage of. If you’ve been thinking of upgrading to an annual subscription, you can get 10% off and enjoy a whole year of service at old prices. If you don’t want to commit to a whole year – only for the next two weeks you can prepay for up to 6 months in advance at the current price. Save before it’s too late!
UPGRADE NOW
Thank you so much for your support throughout the year. If you have any questions, please don’t hesitate to ask, we’re here to help. Just hit reply or open up the chat box on any [Company] page.
Cheers,
[YOUR SIGNATURE]
Modello n. 6: utenti gratuiti
Hi [Name],
Just for your information, starting from [date] we’ll be introducing new pricing plans that will better reflect the needs of our customers while also allowing us to keep improving [Product name] and implementing new features.
As a free plan user, the changes will not affect you, but I thought you might want to know that if you purchase any paid plan by [date], you can keep the current pricing forever (as long as you stay subscribed).
If you’ve been looking for a sign to [achieve whatever your product does] – this must be it!
CHOOSE A PLAN
If you have any questions or issues, simply hit reply and I’ll do my best to help!
Have a great day,
[YOUR SIGNATURE]
Modello # 7: la buona notizia, la cattiva notizia
Hi [Name],
I’m reaching out today regarding [Product/ Service name] pricing. These types of notes are never fun to write, so I’ll start off with the good news.
If you currently have an account with [Product/ Service name], your subscription price will not be changing – we are going to honor your current price point forever! Think of it as an early-user discount.
Next, for the sort-of-good news. If you sign up for a new subscription before [date], you’ll still get the current pricing, forever. That means you have a month before the deadline to sign up and to lock in your price at the current rate. We hope you’ll take advantage of that.
SIGN UP NOW
Finally, the kind-of-good, kind-of-bad news. [Company name] has been growing (which is great), but we don’t want to compromise on the quality of [Product/ Service name] our customers have come to expect. To ensure our customer service remains excellent, we’re going to be getting some help. So, for new subscribers (beginning [date]), we’re raising the subscription rates to [amount].
If you have any questions, I’ll be happy to answer them. Thanks, as always, for being awesome, and for using [Product/ Service name].
Best,
[YOUR SIGNATURE]
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Domande sui prezzi di prodotti/servizi
Il testo discute diverse strategie di marketing, come il referral marketing e l'email marketing per la vendita di prodotti con sconti. Si parla anche della società LiveAgent, che offre soluzioni per il settore commerciale e supporto ai clienti.
Modelli di email di ricoinvolgimento
Il testo parla dell'importanza dell'email marketing nella vendita di prodotti e fornisce modelli di email e risposte a FAQ. Sono presentati anche modelli di email per i programmi fedeltà e per le campagne di sconto, con suggerimenti su come offrire sconti solo a gruppi specifici di clienti. Inoltre, si discute l'importanza dei software per call center e di un buon servizio clienti per aumentare la fidelizzazione e le vendite. Infine, viene menzionata l'azienda LiveAgent come partner per l'email marketing e per la gestione del servizio clienti con la possibilità di richiedere una demo.
The text discusses the importance of providing excellent customer service for maintaining profitability and customer loyalty. It suggests using dedicated software such as LiveAgent to improve efficiency and customer satisfaction. Examples of companies with excellent customer service, such as Google and Amazon, are provided. The principles of good customer service are identified as speed, honesty, and accessibility, and four key customer satisfaction metrics are detailed. The importance of customer service management for creating and maintaining long-term customer relationships and increasing satisfaction and loyalty is emphasized.
Customers prefer digital media over phone support, finding scripted responses frustrating. Positive customer experiences greatly impact purchasing decisions, with speed, convenience, competent help, and friendly service being the most important factors. B2B customers prioritize speed in supplier interactions even more than pricing.
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