Looking for an Outlook alternative?

LiveAgent is a great choice. Although Outlook has many useful features for individual email management, when it comes to managing multiple email addresses and collaborating with colleagues, there are limitations.

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Consider LiveAgent

130+ integrations

Unlimited storage

More features

Multi-user access

Outlook vs LiveAgent at a glance

Unlimited storage
LiveAgent
Outlook
Email encryption
LiveAgent
Outlook
Customization options
LiveAgent
Outlook
Multi-user access
LiveAgent
Outlook
Separate email tab view
LiveAgent
Outlook
Ad-free experience
LiveAgent
Outlook
Automation rules
LiveAgent
Outlook
Customizable email templates
LiveAgent
Outlook
Free version
LiveAgent
Outlook
Free version
LiveAgent
Outlook
Tags
LiveAgent
Outlook
Email splitting/merging
LiveAgent
Outlook
Private notes
LiveAgent
Outlook
CRM
LiveAgent
Outlook
Integrations
LiveAgent
Outlook
Features
LiveAgent
Outlook
Unlimited storage
Email encryption
Customization options
Multi-user access
Separate email tab view
Ad-free experience
Automation rules
Customizable email templates
Free version
Tags
Email splitting/merging
Private notes
CRM
Integrations

Trusted by 30,000+ companies and 150M end users

Introducing the universal inbox

A smarter version of your Outlook that supports multi-user access and streamlines emails from multiple email addresses and communication channels into a single inbox.

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Used to multiple email tabs?

Our Outlook alternative offers multiple ticket tabs for faster problem resolution and easy tabbing in and out.

Customizable email templates

Outlook alternatives like LiveAgent offer countless customization options, including email templates.

Build your templates with a simple WYSIWYG editor or write a custom HTML code.

Getting the job done faster

Received a ticket containing multiple requests? Split the ticket in two to ensure faster problem resolution.

Alternatively, merge two or more tickets into one to ensure no time is wasted resolving the same request multiple times.

Feeling stuck?

Our Outlook alternative offers free internal in-app chats and calls.

For even more convenience, share the email ID with your colleagues so they don’t have to search for the email you’re referring to.

More convenient than ever

Save your agents over 15 hours of work each week by creating pre-defined answers to frequently asked questions in the form of canned messages.

Rich omnichannel integrations

Our Outlook alternative offers rich integrations with over 130 third-party systems.

Streamline your workflow efficiency by connecting your LiveAgent account with Twitter, Facebook, or Instagram, countless VoIP providers, payment processors, or customer relationship management (CRM) software like PipeDrive.

Continous improvement

Outlook alternatives like LiveAgent provide deep insight into your support efforts.

Learn how many emails you receive each month, how many were answered on time, which SLAs were not met, and who was responsible for them.

Just a few more reasons why we’re the best Outlook alternative

Become more efficient

Give Outlook alternatives a chance to improve your support with time tracking features. Discover what tasks are most complex or which agents need more training from a single interface.

Don’t get lost in the clutter

Our Outlook alternative offers handy hybrid ticket streams that ensure you won’t get lost in the clutter of customer communications as they arrive from different channels.

Detect agent collisions

LiveAgent, the perfect Outlook alternative, ensures multiple support agents can work together without erasing each other’s work. Agents are alerted as they view tickets that are already being worked on.

Automate tasks to save time

LiveAgent boasts the richest automation rules, making it the perfect Outlook alternative. Streamline processes by automating mundane tasks like assigning tags and responsibilities or following up on emails.

Search for emails faster

Outlook alternatives automatically assign tags to each incoming email to ensure you can view its contents at a glance without having to open it. This makes searching for emails faster and more convenient.

Set up departments

Create folders and subfolders in the form of departments. Ensure each email is automatically routed to the correct department with automation rules or by manual re-assignments.

Assign responsibilities

Assign clear responsibilities across multiple departments and agents. Ensure no email falls through the cracks and remains unanswered thanks to your new Outlook alternative.

View CRM info at a glance

View, edit, and add info into our built-in CRM while answering emails from one interface. Add custom fields, such as shoe size or timezone to make your customer service more personalized.

Share extra information privately

Disclose more information about a given email, customer, or resolution process. Your colleagues can view these notes at any time as they resolve a particular email/query.

Here’s what our clients have to say

Leave your frustration behind and say goodbye to Outlook forever

LiveAgent, the best Outlook alternative on the market, is the most reviewed and #1 rated help desk software for SMB in 2021.

Join companies like Yamaha, BMW, Huawei in providing world-class customer service. With LiveAgent, it’s easy.

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