Cos’è uno strumento di chat?
Chat tools are often browser-based and enable users to start chatting with other users in real-time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.
Come puoi usare uno strumento di chat?
Tons of companies utilize live chat tools on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers.
Perché dovresti usare uno strumento di chat dal vivo?
L’utilizzo di tale strumento è il modo più conveniente per convertire un visitatore del sito Web in un cliente pagante. Rispondendo tempestivamente alle domande dei tuoi potenziali clienti, riduci in modo significativo le possibilità che passino alla concorrenza. Inoltre, è un modo semplice ed efficiente per contattare persone in tutto il mondo. I tuoi clienti possono trovarsi in una parte completamente diversa del mondo e contattarti con facilità.
What other functions do website chat tools have?
Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors.
Utilizing these advanced features enables agents to collect additional information from website visitors, which helps agents answer their customer queries more efficiently.
LiveAgent’s Live Chat features:
- Current URL of live chat visitor
- Chat window docking
- Max queue length
- Proactive chat invitations
- Chat embedded tracking
- Real-time typing view
- Chat distribution
- Internal chat
- Chat history
- Online visitors
- Chat overview
Come puoi creare uno strumento di chat?
To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.
Leggi una guida approfondita per creare un Lpulsante di chat dal vivo in LiveAgent.
What is live chat software?
Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time and converts your live chat conversations into tickets, that are stored inside a Universal inbox.
If you would like to learn more, read Live Agent – Live Chat Software.
Other essential features of LiveAgent:
- Ticketing
- Regole e SLA
- CRM
- Messaggi predefiniti e risposte predefinite
- base di conoscenza
- IVR
Find out more about all LiveAgent – Features.
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