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Cos’è uno strumento di chat?
Chat tools are often browser-based and enable users to start chatting with other users in real time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.
Come puoi usare uno strumento di chat?
Tons of companies utilize live chat apps on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers.
Perché dovresti usare uno strumento di chat dal vivo?
L’utilizzo di tale strumento è il modo più conveniente per convertire un visitatore del sito Web in un cliente pagante. Rispondendo tempestivamente alle domande dei tuoi potenziali clienti, riduci in modo significativo le possibilità che passino alla concorrenza. Inoltre, è un modo semplice ed efficiente per contattare persone in tutto il mondo. I tuoi clienti possono trovarsi in una parte completamente diversa del mondo e contattarti con facilità.
What other functions do website chat tools have?
Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors.
Utilizing these advanced features enables agents to collect additional information from website visitors, which helps agents answer their customer queries more efficiently.
LiveAgent’s live chat features:
- Current URL of live chat visitor
- Chat window docking
- Max queue length
- Proactive chat invitations
- Chat embedded tracking
- Real-time typing view
- Chat distribution
- Internal chat
- Chat history
- Online visitors
- Chat overview
Come puoi creare uno strumento di chat?
To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.
Leggi una guida approfondita per creare un Lpulsante di chat dal vivo in LiveAgent.
What is live chat software?
Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time, live chatting and converts your live chat conversations into tickets, that are stored inside a universal inbox.
If you would like to learn more, read Live Agent – Live Chat Software.
Other essential features of LiveAgent:
- Ticketing
- Rules & SLAs
- CRM
- Canned messages & Predefined answers
- Knowledge Base
- IVR
Find out more about all LiveAgent – Features.
Try out LiveAgent for FREE
Handle all customer inquiries from one interface. Start improving your customer service with a 30-day free trial right away!
Frequently Asked Questions
What is a chat tool?
Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.
Does LiveAgent provide a chat tool?
LiveAgent provides one of the best chat tools. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.
What are best practices of using a chat tool?
Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.
Il software di live chat è essenziale per massimizzare il valore dell'acquisto e garantire un'esperienza unificata ai clienti su più piattaforme. LiveAgent è una soluzione completa con 150+ integrazioni, mentre Front si concentra sulla comunicazione aziendale. Podium è ideale per le aziende locali, mentre Zendesk è ottimo per le PMI in crescita. Zoho Desk è perfetto per le grandi aziende con elevati volumi di interazioni. L'implementazione di un servizio di live chat è conveniente e apprezzato dai clienti.
La Live Chat è un canale di comunicazione essenziale per il servizio clienti. Implementarla sul sito migliora la soddisfazione, le vendite e la fidelizzazione. Le risposte predefinite e le integrazioni di terze parti semplificano il supporto. Try LiveAgent, la soluzione di chat più efficiente sul mercato, con una prova gratuita di 30 giorni.
The LiveAgent panel can show the number of customers waiting in the chat or call queue. Agents can define the number of chats they can handle at one time and a breathing time can be set between chats. Maximum queue time and maximum customers allowed can also be defined. If the queue is long, the online chat button can act as an offline button or be hidden. Agents can pick up chats or calls by clicking on the queue indicator regardless of their chat/call availability status.
