Lista Nera (Blacklist)

Cos’è una blacklist?

Una blacklist contiene tutte le email mandate da determinati indirizzi e domini. Essa è usata assieme alla lista bianca (whitelist – lista dei contatti email considerati attendibili) per bloccare un dominio email, consentendo allo stesso tempo la ricezione di email da altri indirizzi del suddetto dominio.

If an email address or domain is considered harmful or dishonest, it can be blocked by an employee who adds the email address or domain to the blacklist. Email addresses can be unblocked to allow them back into the whitelist or removed from the blacklist. Usually, email addresses that try to phish, harm, or spam are added to the blacklist.

Frequently asked questions

What is a blacklist?

A blacklist is a list of people who are unacceptable to the person or organization that creates the blacklist. A person (or organization) who is on a blacklist is seen as an individual who has done something that is not acceptable, hence the customer support may be rejected.

How to access blacklist in LiveAgent?

Any agent working in the panel has access to the LiveAgent blacklist. Thanks to this, they have access to the email and domains list.

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