Prova gratuita

Collisione Agenti

What is an agent collision?

Imagine the situation when two agents are viewing and trying to make updates to the same ticket. Agent collision is a special feature, which alarm agents, when situation like this happen. Agents will see a signal on the ticket that who’s viewing and answering the ticket. It is a kind of prevention to avoid the problems.

Use this feature and never be worried about sending a double reply. Try Agent collision in your LiveAgent and use it with the To-solve algorithm.

Learn more about Agent collision in LiveAgent.

Collisione Agenti

Torna al glossario

Il nostro sito web utilizza i cookie. Continuando, consideriamo come una tua autorizzazione a distribuire i cookie come descritto nella nostra informativa sulla privacy e sui cookie .